Help & Frequently Asked Questions

Use the quote form on the contact page: choose your service, suburb and preferred details, then submit. We confirm availability and pricing before anything is scheduled. Online booking rules from the previous site are carried over as a starting point only.

Hourly-rate lets you design a custom checklist (minimum 2 hours, previously from $60/hr with recurring discounts). Standard-rate follows our set checklist priced by bedrooms/bathrooms, with extras such as deep or end-of-lease cleans. See the pricing page – values are indicative until confirmed.

Initial coverage includes inner Melbourne suburbs such as Hawthorn, Kew, Richmond, Brighton, Malvern, Glen Iris, Camberwell, Balwyn, East Melbourne and surrounds. The final list will be confirmed – see the service-area page or ask via contact.

Screening, training and insurance arrangements for the new business are to be confirmed by the client before launch. We will publish the confirmed position here.

Tell us promptly and we will arrange a resolution. The previous site referenced a service commitment – the new satisfaction/guarantee wording will be confirmed and published here before launch.

Billing method, timing and payment security for the new business are to be confirmed. The quote and booking confirmation will always state the agreed amount before work begins.

Refund terms for the new business are to be confirmed by the client and will be linked from the footer (Terms & Conditions) once finalised.

Unless agreed otherwise for a custom request, the team arrives prepared for the booked checklist. Tell us about access, parking, pets or priorities in the message field so we arrive ready.